Need some help?

We’ve got you covered.

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How do I get a refund?

If you have any questions or difficulties with your provider’s website and you wish to request a refund, please contact your carrier directly. Their service numbers will be available on their website. If the Customer Service Representative cannot help you or claims that Hidden Variable Studios is responsible for billing issues, ask to speak to a manager.

Apple’s App Store Refund Terms

Google Play Refund Policy

Amazon Kindle Store App Refund Policy


How do I disable In App Purchases (IAPs)?

In some cases, parents or guardians may want to disable the ability to make purchases within an app. Please refer to the options below or consult the manufacturer of your device.

To restrict in-app purchases for iOS devices:

  1. Press the Settings Icon
  2. Tap General
  3. Tap Restrictions
  4. Tap Enable Restrictions
  5. Enter a PIN code
  6. Confirm PIN code
  7. Scroll to the bottom of the page and select off next to In-app Purchases

To restrict in-app purchasing for Android devices running Google Play:

  1. Open Google Play
  2. Press your Menu button
  3. Tap Settings
  4. Select the option Set or Change Pin
  5. Enter a PIN Code
  6. Confirm PIN Code
  7. Check the box next to Use PIN for purchases Please note that you will need to have Google Play version 3.1 or higher

    Please note that this will disable ALL purchases, not just in-app purchasing.

I need more help, what should I do?

If you’re having trouble with your device, contact the manufacturer or carrier. Hidden Variable cannot offer support for hardware or software outside of our own products. You may also want to try a simple web search. Many issues have been solved by other users online.

If you’re having an issue with a Hidden Variable product, check out the links about for our game FAQs or email us – feedback@www.hiddenvariable.com